Terms and Conditions of Events by MainGrounds
By purchasing an Entrance Ticket and/or attending the event, you agree to abide by event house rules (to be found on the event website) and MainGrounds’ terms and conditions. These are filed below.
These general terms and conditions have been drawn up in Dutch and translated into English. In the event of any inconsistency between the Dutch version and the English translation, only the Dutch version shall be binding. Click here to view the Dutch terms and conditions (Algemene voorwaarden).
Article 1. Definitions
1.1. “Organization”: MainGrounds, having its registered office in Eindhoven under Chamber of Commerce number: 59722738 also the (legal) persons charged with the organization of an Event on its behalf.
1.2. “Event”: any activity organized by the Organization including (but not limited to) Cosplay Meet, Aetheri Ball, concerts, meet & greets, fairs, demo days and workshops, all in the broadest sense of the word.
1.3. “Visitor”: every (legal) person who has validly purchased or obtained an Entrance Ticket for an Event organized by the Organization and every person who wishes to gain access to an Event with a valid Entrance Ticket.
1.4. “Event Location”: all buildings, spaces (covered or uncovered), fields, squares, etc. that are part of the area where the Event takes place, including the parking areas and approach routes.
1.5. “Entrance Ticket” or ‘Entry Tickets’: a (digital) document or barcode provided by or on behalf of the Organization, which enables the Visitor to gain admission to a specifically designated Event.
1.6. “Coins”: coins issued by the Organization, which Visitors may purchase at an amount determined by the Organization, and which may be used as a means of payment during the Event at places designated by the Organization for that purpose.
Article 2. Applicability
2.1. These general conditions apply to – and form an inseparable part of – each offer and each agreement relating to services or products of any kind to be provided by the Organization, unless expressly agreed otherwise in writing.
2.2. These general conditions also apply to agreements concluded with or through (or by intermediation of) official (pre)sales addresses designated by the Organization for that purpose.
2.3. These general terms and conditions also apply during the Event and to all (further) agreements that the Visitor concludes with the Organization (such as the purchase of Coins, food and drink and merchandise).
2.4. These general terms and conditions can also be consulted (and saved) via the website of the Event and are available for inspection at the entrance to the Event.
2.5. House Rules may apply to an Event. The house rules can be consulted on the website of the Event in question and the Organization and are available for inspection at the entrance to the Event. The Visitor hereby expressly declares that he/she agrees to the house rules in question and also declares that he/she will behave in accordance with these house rules.
2.6. Manifest clerical errors or mistakes in the offers of the Organization release it from the obligation to fulfill the agreement and/or any obligation to pay damages resulting therefrom, even after the conclusion of the agreement.
2.7. If a Visitor also orders an Entrance Ticket or Entrance Tickets for third parties, he declares to be authorized to accept these General Conditions on behalf of such third parties and to point out to such third parties the applicability of the General Conditions.
Article 3. Ticketing
3.1. The agreement between the Organization and the Visitor is concluded at the moment that the Visitor orders/purchases one or more Entry Tickets for an Event from the Organization or from an official advance sales address designated for that purpose by the Organization, or by a person handing in an Entrance Ticket in order to gain admission to the Event.
3.2. The Organization will provide the Visitor with a single Entrance Ticket or Tickets for the Event in question in a manner to be determined by the Organization (e.g. by e-mail). The Visitor declares having adequate means (such as a printer) to physically present the Entrance Ticket at the entrance to the Event.
3.3. An Entrance Ticket issued entitles a single person to admission to the Event.
3.4. Only the holder of the Entrance Ticket who is the first to present the Entrance Ticket at the Event will be granted access to the Event. The Organization is not obliged (but is authorized) to verify whether the holder of the EntranceTicket is the legitimate owner.
3.5. The Visitor must ensure himself that he becomes and remains the holder of the Admission Ticket issued by the Organization or an advance sales address engaged by the Organization. From the moment the Entrance Ticket is made available to the Visitor, the Visitor will bear the risk of loss, theft, damage or misuse of the Admission Ticket.
3.6. Counterfeiting of Entrance Tickets by the Visitor and/or other persons is strictly prohibited. In case of abuse, the Organization may refuse the Visitor admission to the Event and declare an Entrance Ticket invalid without the Organization being obliged to refund any amount paid.
Article 4. Prohibition of resale
4.1. The Visitor is not permitted, without the express written permission of the Organization, to (re)sell, offer for sale and/or provide to third parties Tickets for an Event for or in the context of commercial purposes. Commercial purposes means any sale in which the seller receives a higher amount for the tickets than the Organization has determined for those tickets. If the foregoing is alleged to have been violated, the Organization is authorized to declare an Entrance Ticket invalid without any obligation on the part of the Organization to refund any amount paid.
4.2. Without written permission from the Organization, it is under no circumstances permitted to distribute or raffle Entry Tickets in online and/or offline raffles and/or sharing actions.
4.3. In case of violation of this article, the Organization is entitled to refuse the buyer of the Entrance Ticket as referred to in the preceding paragraph admission to the Event and to recover all resulting damages from the Visitor.
Article 5. Entry to the Event
5.1. Only an original, valid and undamaged Entrance Ticket gives access to the Event.
5.2. The Organization may decide to provide Visitors with an item (such as a wristband), which makes it easily visible whether and to what the Visitor concerned has access, hereinafter referred to as “ID Device”. The Visitor expressly declares that he/she will cooperate with this. The Visitor must carry the ID at all times during the Event and at the Event Location in the manner indicated, and may not break any seal. If the seal is broken and/or lost, the ID Means will lose its validity and the Visitor may be removed from the Event Location and denied further access.
5.3. The Visitor shall, when visiting the Event Location, strictly follow the instructions of the Organization’s employees present there and employees of police, fire department, GGD or other competent authorities.
5.4. Upon or before entering the Event Location, at the Event Location and also during the Event, the Visitor may be searched. The Visitor expressly agrees to this possible visitation. Should the Visitor not cooperate, the Visitor will be denied access to the Event Location.
5.5. In order to gain access to the Event and/or the Event Location, the Visitor must be in possession of valid proof of identity (passport, identity card or driver’s license), which must be shown on request.
5.6. Minimum age for entry to the Event is 18 years, unless otherwise specified.
5.7. Admission to the Event is possible from opening time until closing time. The times are stated on the Entrance Ticket and/or on the website of the Event. The closing time is not necessarily also the end time of the Event.
5.8. The following items are not permitted at the Event Location, unless otherwise stated in the house rules of the relevant Event:
– brought food & drinks;
– food supplements and proteins (protein);
– glassware, sharp objects, weapons (including firearms), laser pens; narcotics (drugs);
– vehicles (including but not limited to cars, trailers, caravans, campers and bicycles); construction tents;
– pets;
– liquids such as (aerosols containing) deodorant, lighter gas and perfume; sound systems, generators/aggregators, BBQs, stoves, refrigerators, tap systems, – large objects (such as couches), confetti/party squash;
– clothing with discriminatory (such as nationalistic and/or racist), offensive and/or threatening signs or expressions
– professional photographic, film and other recording equipment unless otherwise indicated on the website of the relevant Event.
5.10. It is only permitted to bring medication to the Event if:
– the medication is still in its original and sealed packaging; and
– They have the original leaflet; and
– it can be demonstrated why these medicines are being used.
If the aforementioned conditions are not met -or the Organization has other grounds to doubt the drugs/medicines shown- then the Organization is authorized to take the medicines, without the Organization being obliged to reimburse the (value of those) medicines, and deposit them in the appropriate bin.
5.11. The Organization may confiscate (or have confiscated) items found as referred to in Article 5.9. Legal items -which are also valuable- can be picked up after the Event after payment of a fee to be determined by the Organization. Illegal items will be handed over to the police. If illegal items are found, the Organization may refuse the Visitor access to the Event.
Article 6. Coins
6.1. Payment for drinks/consumptions during Events and at the Event Location can only be made with Coins sold by the Organization, unless otherwise indicated by the Organization. Coins are and remain the property of the Organization.
6.2. Coins can only be purchased on the website of the Event and at the Event Venue.
6.3. Each edition of each Event has its own Coins that are valid only during that edition of the Event. Purchased Coins will not be taken back and cannot be exchanged for cash.
6.4. Visitors are not permitted to sell or resell Coins.
Article 7. Other provisions
7.1. Toilet facilities are available at the Event Location. These are accessible free of charge, unless otherwise stated. The Visitor is obliged to use these facilities. Defecating or urinating in places other than the toilet facilities is strictly prohibited.
7.2. Smoking is prohibited in all indoor locations/covered locations at the Event Location.
7.3. Throwing liquor or throwing objects is prohibited.
7.4. Taking property of the Organization is prohibited. Taking away property of the Organization is considered theft. This will be reported to the police.
7.5. The Visitor is prohibited from behaving in such a way as to disturb order at the Event.
7.6. In the event of destruction of property of the Organization or of third parties at or around the Event Location, this will be reported to the police.
7.7. It is prohibited to sell goods on or around the Event Venue before, during and after an Event without explicit written permission from the Organization.
7.8. Without explicit written permission from the Organization, it is prohibited to advertise on or near the Event Location in the broadest sense of the word before, during or after an Event. This prohibition includes advertising other events or business. Any form of advertising (such as by distributing flyers or stickers, hanging posters or addressing Visitors) is prohibited. A fine of at least € 1,000, – will be imposed on the Visitors (and/or persons) who acted or gave instructions to act in violation of these provisions and/or the organization of the event in question that is being advertised.
7.9. No Visitor who has not yet reached the age of 18 years is permitted to purchase, carry, drink and/or attempt to obtain alcoholic beverages. Organization has the right to remove the Visitor who acts in violation of this article from the Event Location without the Organization being obliged to refund the entrance fee.
7.10. The Visitor, regardless of his or her age, is not permitted to provide alcoholic beverages (whether or not for payment) to anyone who has not yet reached the age of 18. Organization has the right to remove the Visitor who acts in violation of this article from the Event Location without any obligation to refund the entrance fee.
Article 8. Media and media equipment.
8.1. During the Event, photo and film recordings may be made on behalf of (or with accreditation from) the Organization. The Visitor explicitly agrees that images and/or sound recordings are made of visitors (and therefore possibly also of the Visitor) to the Event at and around the Event Location and that these are distributed and/or exploited through all possible forms of media.
8.2. The Visitor is permitted to bring photographic equipment intended for consumers into the Event Location during the Event and to use it. Photographic equipment intended for consumers means: digital compact cameras (with a normal and fixed lens), telephones with a photo camera and disposable cameras. It is not permitted to bring professional photographic equipment or accessories (such as an (extendable) tripod; which includes, for example, a GoPro Telescoping-Pole). Bringing a film camera is also not permitted. Whether there is any unauthorized equipment referred to in this article is solely at the discretion of the Organization. If you doubt whether the photographic equipment you wish to bring is permitted, please contact the Organization by e-mail prior to the Event.
8.3. Article 8.2 is logically not applicable during a photography or film workshop organized by the Organization.
8.4. In case of use by a Visitor of the equipment mentioned in Article 8.2 and not permitted at the Event Location, the Organization is authorized to:
- a) temporarily detain the equipment until (at the Organization’s option):
- the Event has ended; or
- it is demonstrated by the Visitor that all recordings and any copies thereof have been erased; or
- a time to be determined if the Organization has reasonable grounds to do so;
- b) remove from the Event Location the Visitor who acts in violation of Article 8.2 without the Organization being liable to refund the entry fee.
8.5. Professional (press) photographers and/or persons wishing to make photo or film recordings of an Event for commercial reasons must hold a valid accreditation from the Organization.
8.5. Printing and/or copying from the program (booklet), posters, other printed matter and/or digital expressions of the Organization or the Event is prohibited without the express prior written consent of the Organization.
8.6. The Organization is authorized to inspect whether the aforementioned articles have been violated and is also authorized to confiscate and/or destroy possible registrations.
Article 9. Force Majeure
9.1. In case of force majeure, the Organization has the right to cancel the Event or organize it on another date.
9.2. The term ‘force majeure’ as referred to in this article also includes, all unforeseen circumstances that have arisen through no fault or action of the Organization such as; illness or withdrawal of an artist, changes to the program or other force majeure situations such as weather conditions, epidemics, strikes, global health problems, terrorist threats etc.
9.3. If the Event is cancelled due to or in connection with force majeure, the Organization may choose to refund the purchase price (excluding fees) of the Entrance Ticket. The Visitor cannot claim any compensation or damages from the Organization other than a refund of the purchase price. No refund will be made until the Visitor has returned an original, valid and undamaged Entrance Ticket to the Organization.
9.4. Contrary to Article 9.3, the Organization is not obliged to refund tickets in situations such as cancellation due to illness or withdrawal of an artist, changes to the program or other force majeure situations such as weather conditions, epidemics, strikes, global health problems, terrorist threats, etc.
9.5. No refunds can be made while the event is taking place.
Article 10. Liability
10.1. The liability of the Organization is limited to compensation for direct damage, whereby the amount payable to the Visitor will never exceed the amount paid out by the insurance company of the Organization in the case in question. For indirect damages, including consequential damages, lost profits, lost savings and damage due to business interruption, the Organization is never liable.
10.2. The Visitor is a (legal) person acting in the exercise of a profession or business: the Organization is only liable for damage suffered by the Visitor, if and insofar as such damage is the direct result of intent or deliberate recklessness on the part of managers of the Organization. The liability in this case is limited to compensation for direct damage up to a maximum of the amount paid by the Organization’s insurer in the case in question.
10.3. Entering the Event Location and attending the Event is entirely at your own risk. The Organization is not liable for damage to or loss or theft of the Visitor’s belongings.
10.4. The Visitor agrees that loud music may be played during the Event. The Visitor is responsible for taking hearing protection measures as required. The Organization advises the Visitor to give his/her hearing a rest from time to time during the Event by going to a room or place where no or less loud music is played and to wear hearing protection at all times.
10.5. Changes or deviations in the program that take place after purchase of the Entrance Ticket do not entitle you to undo the purchase (e.g. through dissolution or destruction) and therefore also not to a (partial) refund of the purchase price.
10.6. The Organization is not responsible for the way in which exhibitors/artists/acts/speakers fulfill their contribution to the Event.
Article 11. Dissolution
11.1. The Organization always has the right to dissolve all or part of the agreement with the Visitor. Dissolution in this case means that the order of Entry Tickets is cancelled. Purchased tickets are no longer valid from that moment on. Upon cancellation of an order, the full purchase amount (excluding the fee paid by the Visitor) will be refunded to the Visitor. The Visitor cannot claim any (damage) compensation other than the refund of the purchase amount. If an order is cancelled after an Entrance Ticket has been issued to the Visitor, a refund of the purchase price will only be made after an original, valid and undamaged Entrance Ticket has been issued by the Visitor. This article does not apply when Article 9 applies.
11.2. If the Visitor acts in violation of the Agreement (including these General Terms and Conditions), he may, among other things, be removed from the Event Location and denied further access. In addition, the Visitor shall be liable for all damages resulting from his actions. The amount to be compensated by the Visitor to the Organization shall be at least €150,00, even if the actual damages suffered by the Organization would be lower.
Article 12. Personal data
12.1. The Organization processes personal data of Visitors and of Visitors to its websites in accordance with the Personal Data Protection Act.
Article 13. Final Provisions
13.1. These General Conditions are exclusively governed by Dutch law.
13.2. These general terms and conditions have been drawn up in Dutch and translated into English. In the event of any inconsistency between the Dutch version and the English translation, only the Dutch version shall be binding.
